IMPORTANT CHANGE – NEW TELEPHONE TRIAGE SYSTEM
Following patient feedback we are improving our telephone and call handling system from 2pm on Wednesday 24 November. This will offer an improved queuing system.
To enable us to deal with queries swiftly and according to priority we ask that you listen carefully to the options offered when you call.
The new Options will be as follows:-
- Press 1 to request an appointment about a an urgent problem which requires medical attention on the day or within the next 24 hours. Urgent problems will be triaged between 8am and 10am and 2pm to 4pm.
- Press 2 to discuss a non urgent problem or to book a follow up appointment. Available between 10am-12pm or after 4.00pm - 6.00pm
- Press 3 if you are a healthcare professional calling from another healthcare organisation
- Press 4 if you have a medication query or you are having trouble requesting your repeat medications. This service is ONLY available between 10am-12pm
- Press 5 if you are a dispensing patient and need to speak to dispensary about an existing prescription. Please note you cannot use this option to request repeat medication.
- Press 6 if you are calling for test results. This service is ONLY available between 4 and 6pm
- Press 7 if you are calling about a current NHS or private referral
- Press 8 if you are calling about an insurance report
- Press 9 to cancel an existing appointment.
Please note if you select the wrong option, we are unable to transfer you and you will be asked to re-dial . This will also apply if you call at the incorrect times to those stated above.
Engage consult online will be for non-urgent clinical enquiries - with a turnaround time of 4 working days.
Admin queries will be dealt with within 2 working days.
Our aim is to provide our patients with a better service; however as this is a new system we may need to make some tweaks along the way. We appreciate your patience during this transformation.
IMPORTANT INFORMATION - Covid Vaccination Boosters
You will be invited for your Covid Booster Vaccination when it is due. Please do not contact your GP Practice as they are unable to book the Booster until your invite letter which will detail “How to Book”. For further information regarding local drop in sessions please go to Coronavirus vaccination in Northamptonshire - Countywide services.
Patients will be contacted by the Kings Heath Vaccination Centre when eligible for the booster vaccination . This needs to be in line with government guidelines – No less than 6 months following the 2nd Covid Vaccination .
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings after the 19th July
England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.
Covid restrictions will end in many settings in England from Monday.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.
For more information please visit: gov.uk/coronavirus
TADD DRIVERS NEEDED
URGENT APPEAL FOR VOLUNTARY DRIVERS
Are you working from home, part-time or recently retired? Could you spare a few hours a week to help people in YOUR community? We urgently need more volunteer drivers in Deanshanger to take residents to their health and wellbeing appointments. We have lots of members in the village and as appointments are beginning to start up again we need more drivers to help so we don't rely on volunteers from elsewhere. Mileage is reimbursed, hours are flexible and organised weekly in advance. Send us a message or visit our website for more details. https://www.towcesterareadoor2door.com/
COVID 19 Vaccination – Suspicious Calls and Text Messages
It is advised to protect yourself and your family members from fraud and criminals, remember the following points.
- The vaccine is only available on the NHS and is free to people in priority groups, and the NHS will contact patients when it is your turn. You will not be asked to pay for the vaccine.
- The NHS will never ask you to press a button on your keypad or send a text to confirm you want the vaccine, and never ask for payment or for your bank details.
- The NHS are not making house calls to deliver or discuss the vaccine.
If you or your patients receive a call which is believed to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.
Engage Consult is available between 7 – 9 am
This service is for NON URGENT queries only - Medical queries will be dealt with within 4 working days and admin queries will be dealt with within 2 working days.
For a quicker response call our phone lines between 10am – 12pm and 4pm - 6pm.
Please be advised this is for Non Urgent Clinical Queries and Administrative Queries. Due to the Non-Urgent nature of your request, Clinical Queries will be responded to within 4 working days. Administration Queries will be responded to within 2 working days. Please make sure that you are happy with the turnaround times before using this service . If you deem your query to be more urgent you will need to call the surgery.
Please note that this platform is only accessible between 8.00am and 6.30pm Monday to Friday (Excluding Bank Holidays). For any other medical related issues outside of these hours please call 111.
This can also be used if the doctor has asked you to contact for follow up of new medications started, sick note requests, covid vaccination queries, Blood Pressure readings and blood test result queries and secretarial/referral questions. These will be forwarded to the appropriate member of staff to action.
DO NOT USE this method to contact us for any URGENT MEDICAL ATTENTION
Thank you for using this service appropriately, we hope that you find it useful as an alternative method of contacting us.
Order your Repeat Prescription through the NHS App!
During this time, we are asking patients to use our Online Services as much as possible. We would therefore ask that you use the NHS App to order your Repeat Prescriptions.
Click here for further information about the App.
IMPORTANT PATIENT NOTICES
PRESCRIPTIONS (IMPACT FROM CORONAVIRUS)
Due to high demand for scripts these may take longer than 48 hours to process. Please do not over order or order early.
Please bear with us at this difficult time.
Coronavirus - Covid 19 - latest
All prebooked appointments are being cancelled.
Unless ABSOLUTELY essential, please DO NOT come to the surgery.
If you have a recent onset of a continuous cough and/or a temperature higher than 37.8 degrees DO NOT COME TO THE SURGERY AT ALL.
You must stay at home and self-isolate for the advised timeframe.
You do not need to call NHS111 or be tested. If your symptoms worsen, during isolation, contact NHS111 on-line for advice and guidance. Thank you for your support during these exceptional circumstances.
Helpline for Coronavirus
A support line has been launched to support the most vulnerable people in Northamptonshire during the coronavirus crisis.
The helpline, which will be managed by the Customer Service Centre at Northamptonshire County Council, went live on Tuesday 31st March.
It allows those who cannot leave their homes under current restrictions and those who are self-isolating and have nobody to call upon for help to request support in getting access to food, prescriptions and other vital services that they require. It means that care can be provided to those that really need help. It applies to those with existing health conditions, those who are pregnant or those aged 70 and above.
Each call to the helpline will be triaged so that individuals receive the care and support that is appropriate to their needs.
The Community Resilience Service will co-ordinate requests for help in conjunction with the district and borough councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support.
Those requiring help are asked to call the support line on 0300 126 1000 (option 5).
Volunteer to help those in need - Coronavirus
Please remember to update the surgery with your correct contact details to keep your records up to date, particularly your mobile number as we use this to send you appointment reminders
The practice aims to provide high quality patient care delivered by a team of committed health care professionals.
The practice is part of the Nene Clinical Commissioning Group, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your CCG Guide to Primary Care Services at www.neneccg.nhs.uk. The practice area covers the rural villages of Bugbrooke, Kislingbury, Harpole, Nether and Upper Heyford, Flore, Rothersthorpe, Pattishall, Gayton, Litchborough and parts of the Borough of Northampton; Duston, Upton and Upton Grange, St James, West Hunsbury, Shelfleys (see the map - Click Here).
Bugbrooke Medical Practice is an accredited training practice and for many years has been involved in the post graduate training of fully qualified doctors who wish to enter the speciality of general practice. The GP registrar is encouraged to take on long-term problems which are presented by the patient to him/her, in association with the patient's own doctor.
THE PRACTICE HAS MADE EVERY PRACTICAL EFFORT TO FACILITATE DISABLED ACCESS. SHOULD YOU EXPERIENCE ANY PARTICULAR DIFFICULTIES PLEASE BRING THEM TO THE ATTENTION OF ANY MEMBER OF STAFF.
A NO-SMOKING POLICY OPERATES THROUGHOUT THE BUILDING. THANK YOU FOR YOUR CO-OPERATION.
ALL TELEPHONE CALLS TO THE PRACTICE AND MADE FROM THE PRACTICE ARE RECORDED.
We are inviting you to use the new NHS App, a simple and secure way to access a range of NHS services. Find out more at www.nhs.uk/nhsapp