Important Notice 19th May 2022

Due to Staff Shortages Engage Consult will not be available until further notice
We apologise for any inconvenience and thank you for your understanding.

Click here for details on the Part Time Phlebotomist vacancy.


Following patient feedback we are improving our telephone and call handling system from 2pm on Wednesday 24 November. This will offer an improved queuing system.

To enable us to deal with queries swiftly and according to priority we ask that you listen carefully to the options offered when you call.

The new Options will be as follows:

  1. Press 1 to request an appointment about a an urgent problem which requires medical attention on the day or within the next 24 hours. Urgent problems will be triaged between 8am and 10am and 2pm to 4pm.
  2. Press 2 to discuss a non urgent problem or to book a follow up appointment. Available between 10am-12pm or after 4.00pm - 6.00pm
  3. Press 3 if you are a healthcare professional calling from another healthcare organisation
  4. Press 4 if you have a medication query or you are having trouble requesting your repeat medications. This service is ONLY available between 10am-12pm
  5. Press 5 if you are a dispensing patient and need to speak to dispensary about an existing prescription. Please note you cannot use this option to request repeat medication.
  6. Press 6 if you are calling for test results. This service is ONLY available between 4 and 6pm
  7. Press 7 if you are calling about a current NHS or private referral
  8. Press 8 if you are calling about an insurance report
  9. Press 9 to cancel an existing appointment.

Please note if you select the wrong option, we are unable to transfer you and you will be asked to re-dial . This will also apply if you call at the incorrect times to those stated above.

Engage consult online will be for non-urgent clinical enquiries - with a turnaround time of 4 working days.

Admin queries will be dealt with within 2 working days.

Our aim is to provide our patients with a better service; however as this is a new system we may need to make some tweaks along the way. We appreciate your patience during this transformation.

NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings after the 19th July

England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.

Covid restrictions will end in many settings in England from Monday.

However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.

That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.

Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.

The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.

For more information please visit:


Engage Consult

Engage Consult is available between 7 – 9 am

This service is for NON URGENT queries only - Medical queries will be dealt with within 4 working days and admin queries will be dealt with within 2 working days.

For a quicker response call our phone lines between 10am – 12pm and 4pm - 6pm.

Tell us about your problem and request medical advice. We will respond promptly within our online consultation hours

Engage Consult

Please be advised this is for Non Urgent Clinical Queries and Administrative Queries. Due to the Non-Urgent nature of your request, Clinical Queries will be responded to within 4 working days. Administration Queries will be responded to within 2 working days. Please make sure that you are happy with the turnaround times before using this service. If you deem your query to be more urgent you will need to call the surgery.

Please note that this platform is only accessible between 8.00am and 6.30pm Monday to Friday (Excluding Bank Holidays). For any other medical related issues outside of these hours please call 111.

This can also be used if the doctor has asked you to contact for follow up of new medications started, sick note requests, covid vaccination queries, Blood Pressure readings and blood test result queries and secretarial/referral questions. These will be forwarded to the appropriate member of staff to action.

DO NOT USE this method to contact us for any URGENT MEDICAL ATTENTION

Thank you for using this service appropriately, we hope that you find it useful as an alternative method of contacting us.

Order your Repeat Prescription through the NHS App!

During this time, we are asking patients to use our Online Services as much as possible. We would therefore ask that you use the NHS App to order your Repeat Prescriptions.

Click here for further information about the App

Get the NHS App through your app store

With the ongoing Covid pandemic Bugbrooke Medical Practice continues to act responsibly to reduce virus transmission and ensure patient and staff safety by minimising surgery attendance. We will arrange to see urgent and serious medical problems whilst non-urgent complaints and queries will be dealt with by phone. For medication queries and sick note you are able to use the engage consult service and telephone consultations can be booked online each day. Thank you for your cooperation.

COVID 19 – Patient Notice

Whilst we have spaced out the waiting room to enable social distancing and are asking patients where possible to remain in their cars prior to appointments, we are also asking ALL patients attending the practice to wear a face covering to help protect themselves and others.

Many thanks.

Online booking of face to face online appointments has been suspended on advice from NHS England. This is because we need to triage all appointments to mitigate the risks associated with potentially infected patients attending the Practice.

To book an appointment please telephone the surgery.

Practice News

Surgery News

Your Road Map to Better Health

For the most up to date information on guidance for your local area please visit the Northamptonshire County Council website here:



Due to high demand for scripts these may take longer than 48 hours to process. Please do not over order or order early.

Please bear with us at this difficult time.


Coronavirus - Covid 19 - latest

All prebooked appointments are being cancelled.

Unless ABSOLUTELY essential, please DO NOT come to the surgery.

If you have a recent onset of a continuous cough and/or a temperature higher than 37.8 degrees DO NOT COME TO THE SURGERY AT ALL.

You must stay at home and self-isolate for the advised timeframe.

You do not need to call NHS111 or be tested. If your symptoms worsen, during isolation, contact NHS111 on-line for advice and guidance. Thank you for your support during these exceptional circumstances.

Helpline for Coronavirus

A support line has been launched to support the most vulnerable people in Northamptonshire during the coronavirus crisis.

The helpline, which will be managed by the Customer Service Centre at Northamptonshire County Council, went live on Tuesday 31st March.

It allows those who cannot leave their homes under current restrictions and those who are self-isolating and have nobody to call upon for help to request support in getting access to food, prescriptions and other vital services that they require.  It means that care can be provided to those that really need help.  It applies to those with existing health conditions, those who are pregnant or those aged 70 and above.

Each call to the helpline will be triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service will co-ordinate requests for help in conjunction with the district and borough councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support.

Those requiring help are asked to call the support line on 0300 126 1000 (option 5).

Please remember to update the surgery with your correct contact details to keep your records up to date, particularly your mobile number as we use this to send you appointment reminders

The practice aims to provide high quality patient care delivered by a team of committed health care professionals.

The practice is part of the Nene Clinical Commissioning Group, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your CCG Guide to Primary Care Services at The practice area covers the rural villages of Bugbrooke, Kislingbury, Harpole, Nether and Upper Heyford, Flore, Rothersthorpe, Pattishall, Gayton, Litchborough and parts of the Borough of Northampton; Duston, Upton and Upton Grange, St James, West Hunsbury, Shelfleys (see the map - Click Here).

Bugbrooke Medical Practice is an accredited training practice and for many years has been involved in the post graduate training of fully qualified doctors who wish to enter the speciality of general practice. The GP registrar is encouraged to take on long-term problems which are presented by the patient to him/her, in association with the patient's own doctor.




We are inviting you to use the new NHS App, a simple and secure way to access a range of NHS services. Find out more at

Contact Details

Bugbrooke Medical Practice

  • Telephone 01604 830348
  • Out of Hours NHS 111
  • Fax Our fax number is no longer in use
Health Conditions A to Z

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