What is Rapid Health?
Rapid Health is an appointment booking and triage tool approved by the NHS.
What is the start date for the new appointment booking system?
The start date is 3rd April 2025
What do I need to do before the start date of 3rd April 2025?
Every patient needs to provide an email address to the surgery so that you can book an appointment using the Rapid Health appointment system. You can do this by visiting: Add or correct the contact details on your NHS record - NHS
Your email address will be stored confidentially on your medical record.
How do I book an appointment?
Rapid Health can be found on our website once we go live, it can also be accessed via the QR codes in the surgery. Reception can also send you a text message with the web link.
We understand that not everyone can do this online. Reception will still be here to help and take you through a short medical questionnaire which will offer you an appointment in an appropriate time frame.
Why do I need to complete an online questionnaire?
All patients will be asked to answer questions using the online form or via the Reception team when booking their appointment. Your answers help the system find the right appointment for you. This also means the Clinician will have the relevant information prior to your appointment, enabling them to have more time to provide quality care to you.
My problem is personal, and I only want to tell a GP, what do I do?
The information you provide is saved to your medical records and is reviewed by the Clinician during your appointment. Every employee at Bugbrooke Medical Practice adheres to our confidentiality policy.
Can I pre-book an appointment?
Yes, once you have completed the online questionnaire, an appointment will be offered to you within an appropriate timeframe. Where appropriate, both telephone and face-to-face consultations will be offered up to two weeks in advance.
What if I need a same-day urgent appointment?
If your problem is clinically urgent, the system will offer you same day appointment slots to choose from.
Does this mean that patients who book online get more access to appointments?
No. All appointments that can be booked online can also be booked via the Practice team.
I was not offered an appointment, what should I do?
If an appropriate appointment is unavailable on the system, you will be prompted to still submit your request. This will then be reviewed by the Duty Doctor and we will be in touch within one working day.
Are all appointments bookable online?
No. Appointments with Doctors and Advanced Nurse Practitioners will be available to book online. Appointments with all other clinical staff such as Nurses, Health Care Assistants and Clinical Pharmacists will need to be booked in the same way as before via Reception.
What if the appointment I need is not showing?
Some appointments cannot be booked online. The following must still be booked through the Practice Reception Teams.
· Nursing appointments (eg. blood tests, cervical screening, vaccinations and injections)
· Annual reviews (eg. Diabetes, Hypertension, Respiratory)
· Medication reviews
· Post natal appointments and baby checks
· Contraceptive procedures and minor operations
· NHS Health Checks
· Home visits
How do I arrange an interpreter/assistance for my appointment?
Once your appointment is booked, please contact the surgery and notify the Reception team if you require an interpreter or assistance.
Can I order my prescriptions through this system?
No. This system is purely for booking appointments. You can continue to order your prescriptions via the NHS app.