What is NHS 111 Option 2?
NHS 111 is a free, non-emergency helpline available 24/7. Traditionally used for physical health concerns, the service now includes a specific pathway for mental health support. By selecting Option 2, callers can connect directly with trained mental health professionals who are equipped to assess, advise, and provide immediate assistance or referrals to appropriate services.
Who Can Use Option 2?
This service is available to anyone who is struggling with their mental health, whether it's due to anxiety, depression, suicidal thoughts, or other emotional distress. It’s also a resource for concerned friends, family members, or carers seeking advice on supporting someone they care about.
Why is This Important?
The need for accessible mental health services has never been greater. Statistics show a sharp increase in mental health issues across all age groups, exacerbated by the challenges of the COVID-19 pandemic, economic uncertainty, and the pressures of modern life.
NHS 111 Option 2 aims to address some of the barriers to seeking help, such as stigma, confusion about where to turn, and lengthy waiting times. It ensures people can get timely support.
What Happens When You Call?
When you dial 111 and select Option 2:
- Connect with Mental Health Professionals – You’ll speak to trained advisors or clinicians with expertise in mental health.
- Assessment of Needs – The team will assess your situation to understand the level of support required.
- Immediate Advice and Support – In many cases, they can offer guidance, coping strategies, or reassurance during the call.
- Referrals to Local Services – If necessary, they can refer you to local mental health teams or crisis services for follow-up care.
A Crucial Lifeline
For those in crisis or feeling overwhelmed, having a simple, direct option to access mental health care can be life changing. NHS 111 Option 2 ensures that help is just a phone call away, providing reassurance and the potential for early intervention before problems escalate.
How to Access the Service
- Call 111 and press Option 2 for mental health support.
- Alternatively, visit 111.nhs.uk for additional information or to explore other healthcare services.
Remember: You Are Not Alone
If you’re feeling isolated, anxious, or struggling to cope, NHS 111 Option 2 is here to help. This new service reflects a growing recognition of the importance of mental health and the NHS's commitment to supporting every aspect of well-being.
Take the first step—reach out today. Your mental health matters, and help is always available.
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Where to get urgent help for mental health.
If you need help for a mental health crisis or emergency, you should get immediate expert advice and assessment.
Urgent advice: get advice from 111
Get help from 111 online at 111.nhs.ukor call 111 and select option 2 for mental health.
111 will tell you the right place to get help. You may be able to speak to a trained mental health professional over the phone.
Other ways to get help with your mental health
Free listening services - these services offer confidential support from trained volunteers. You can talk about anything that's troubling you, no matter how difficult.
- Call 116 123 to talk to Samaritans or email jo@samaritans.org for a reply within 24 hours.
- Text 'SHOUT' to 85258 to contact the Shout Crisis Text Line or text YM if you are under 19.
- If you are under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
These services will only share your information if they are very worried about you or think you are in immediate danger.