Rapid Health

Make An Appointment – Important Changes from 3rd April 2025

Starting 3rd April 2025, all requests for a doctor’s appointment will go through our new online triage service, Rapid Health. This helps us assess your needs quickly and direct you to the right care.

How to Request an Appointment

✅ Online (Preferred & Fastest Option)

• Use our Rapid Health tool to submit your request.
• Click here to access Rapid Health 
• Watch our short video guide to see how it works:

📞 By Phone (If You Need Help)
If you can’t go online, call us as usual, and our reception team will assist. Please note:

• Wait times may be longer during peak hours (8am–10am & 2pm–4pm).
• You’ll usually get a callback from a doctor within 1 hour for urgent concerns.

What Happens Next?

• Your request will be reviewed by our trained team.
• You’ll be offered:
  • A phone consultation with a doctor (usually within an hour for urgent cases).
  • An in-person appointment with the most suitable Clinician (e.g., GP, nurse, physiotherapist).

Urgent vs. Non-Urgent Requests

• Urgent (Need help within 4 hours)? Call between 8am–10am or 2pm–4pm.
• Non-urgent? Call between 10am–12pm or 4pm–6:30pm.

Thank you for helping us improve your care with faster, safer triaging!